Q: What is the Alltown Fresh Merch Store?
The Alltown Fresh Merch Store is an online merchandise store offering exclusive apparel featuring our convenience store brands you know and love.
Q: Who do I contact with questions?
A: Please reach out by email to freshcollection@globalp.com.
Q: When can I expect a response?
A: We respond to emails in the order that they are received during our normal business hours of Monday to Friday from 9:00 am to 5:00 pm ET. We respond to emails received on weekends or holidays in the order of receipt starting on the next working day.
Q: How long does it take for my order to ship after it's been placed?
A: We are committed to shipping orders within 7 – 10 business days after the date on which an order is received, subject to inventory availability. Shipping time varies based on several factors, including the shipping speed selected at checkout, the Product’s availability, the shipping address and our carrier partners. Holidays, weather, carrier delays and other unforeseen circumstances also may affect delivery time. For questions about the status of your order, please email freshcollection@globalp.com.
Q: How can I check my order status?
A: You can check your order status through the link in your confirmation email which leads to your order status page on our website. If you have an account, you also may log into your account to view your order history.
The estimated arrival date is the day on which we anticipate your order will be delivered. Estimated arrival dates are not guaranteed. Weather, carrier delays and other unforeseen circumstances impact delivery time.
Q: How will I know if my order shipped?
A: You will receive a shipping notification email that will include your tracking number when your package has left our fulfillment center and is on the way. If you have an account, you also may log into your account to check your orders for tracking information.
Q: What is your return policy?
A: We have a 30 day return policy (subject to a 14-day photo requirement for damaged Products). If you are not satisfied with your purchase for any reason, we will do our best to make it right or refund your original purchase price (less applicable shipping and handling fees) as set forth in detail in our Return Policy.
To be eligible for a return, a Product must be unworn, unused, unaltered and unwashed, with tags, and in its original condition and packaging and returned within 30 days after the day on which the shipper confirms delivery to the shipping address listed in the order (Return Period). Prior to returning any Product within the Return Period, you must contact us by email as described in the Return Policy. We may deny a refund for a damaged or altered Product, no matter the source of damage or alteration. A Product is not eligible for a refund after the Return Period. Products described as final sale are not eligible for returns.
We have a specific process and additional requirements for returning Products. Learn more in our Return Policy.
Q: When will I receive my refund?
We will initiate the refund process within 7 business days after our receipt and inspection of each of your returned Products. Refund timing varies; it can take up to 10 additional days for your bank or payment card company to process the refund.
Q: What if my product arrived damaged?
A: We take great care in packaging every shipment to ensure your items arrive safely. However, on rare occasions, products may be damaged in transit. If this happens, please email our customer support team with a photo of the damaged Product at freshcollection@globalp.com within 14 days of the date the shipper confirms delivery to the shipping address listed in the order. If we agree the Product has been damaged, we will send you a pre-paid shipping label by email. You must return the damaged Product within the Return Period.
Q: What if my tracking number shows that my package was delivered but I did not receive it?
A: At times, tracking updates may indicate that a package has been delivered even though it arrives the following day. Please allow 24 hours after the status was changed to ‘delivered’ and check again. If your package hasn’t arrived within two business days after the status was changed to ‘delivered’, we recommend contacting the U.S. Postal Service or the applicable delivery service for assistance.
We are not responsible for lost or stolen packages after they have been delivered.
Q: Do you ship overseas?
A: We only ship within the 48 contiguous states.
Q: What shipping carriers do you use?
A: Our product fulfillment ships primarily through the U.S. Postal Service.
Q: Additional questions?
A: Reach out to us at freshcollection@globalp.com.